Privacy Policy

Privacy Policy

Van Hailing ("Van Hailing," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website or requesting private transportation services.

1. Information We Collect

When you contact us or submit a reservation request, we may collect information such as:

• First and last name
• Phone number
• Email address
• Date and time of service
• Pick-up and destination information
• Number of passengers
• Service type and itinerary details
• Other information you voluntarily provide

2. How We Use Your Information

We may use the information you provide to:

• Respond to transportation inquiries
• Confirm and manage reservation requests
• Contact you regarding your requested service
• Provide transportation services
• Communicate important service updates
• Improve our website and customer experience
• Prevent fraud, abuse, or unauthorized activity

3. Reservation Information

Submitting a reservation request through our website does not automatically guarantee a reservation. Van Hailing will review the request and contact you to confirm availability.

4. Information Sharing

Van Hailing does not sell or rent your personal information. We may share information when reasonably necessary to provide requested services, operate our website, process communications, comply with legal requirements, or protect our rights and safety.

5. Website Information

Our website may automatically collect limited technical information such as browser type, device information, approximate location, IP address, and pages visited. This information may be used to maintain website security, functionality, and performance.

6. Cookies

Our website may use cookies or similar technologies to improve functionality, remember preferences, analyze website traffic, and provide a better user experience.

7. Third-Party Services

Certain website features may rely on third-party services, such as hosting providers, analytics providers, communication services, maps, payment providers, or other technology providers. Those services may process information according to their own privacy policies.

8. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

9. Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

10. Your Privacy Choices

You may contact us to ask questions about personal information you have provided or to request appropriate access, correction, or deletion where applicable by law.

11. Children's Privacy

Our website and services are not directed toward children. We do not knowingly collect personal information from children without appropriate authorization.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page along with the revised update date.

13. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact Van Hailing.